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ESG, Environmental

Environmental Stewardship

Mitigating risks and empowering customers

Environment

Mitigating risks and empowering customers

We believe that proactively managing environmental risks supports long‑term value for our constituents and strengthens our ability to serve customers and communities responsibly.

We work to mitigate environmental risks to our business and communities while empowering customers with flexible banking options and providing employees with tools to collaborate and connect effectively.

We have established a Board‑approved Environmental Risk Management Policy that provides guidance on environmental due diligence in our credit and lending activity. This policy supports responsible underwriting practices, aligns with regulatory guidance, and helps ensure environmental risks are appropriately identified, assessed, and managed.

Highlights from our latest environmental impact:

18.9
million digital banking logins
91,000
pounds of paper recycled, part of our concerted efforts to reduce waste
4.6
million pages of paper saved by encouraging paperless statements

REDUCING WASTE THROUGH DIGITAL ADOPTION


Through our digital and online banking experiences, we are reducing paper usage and reliance on paper‑intensive processes. Currently, 60% of consumer and business deposit accounts are enrolled in paperless statements, reducing paper consumption by approximately 4.6 million pages annually. In addition, 91,100 pounds of paper were recycled as part of our ongoing efforts to reduce waste.

Our Walk Out Working program allows customers to access digital banking immediately after opening their accounts. Among our customers who enrolled in digital banking in 2025, 30% enrolled in online banking the same day they opened their account with us, up from 28% in 2024. Over 60% of our customers are digitally active, and the majority of our commercial customers use treasury services through online banking platforms.

Our secure, easy‑to‑use online application platforms, MortgageTouch® and BusinessTouch®, allow both customers and employees to upload documents electronically, further reducing paper use. In 2025, 50% of residential mortgages originated digitally.

Corporate Responsibility »
2025 Corporate Responsibility Report » 

























Customer Testimonials








Investments in renewable energy

Renewable energy, including solar, wind, and other technologies, has environmental and economic benefits, including generating energy with lower greenhouse gas emissions than fossil fuels, diversifying our energy supply, and creating economic development and jobs in manufacturing, installation, and more.

IIn 2024, we furthered our environmental commitment by increasing our $5 million commitment to a targeted solar tax equity investment by 20% to a total of $6 million. The investment will help fund five solar projects, a combined portfolio of 21.98 MWdc located across three states using three diverse offtake strategies. This portfolio includes three community solar projects that are participating in the Net Energy Billing (NEB) program in Maine. Under the NEB program, subscribers receive a kWh credit on their monthly utility bill based on their share of the solar project’s output.